Updated on 15 April, 2024
At Solutio, we take data seriously. Given that, like other websites, our website collects your personal information too and we understand that you need to know in what manner it is being done. Therefore, please continue reading to learn about our privacy rules and do not hesitate to contact us for any additional clarification that you may require.
This is our Privacy and Cookie Notice, and we update it regularly to meet legal requirements or to enhance our system of personal data protection. Upon each amendment, the date of entry into force of the new Policy will be clearly indicated. Amendments enter into effect on the date shown above. We will never use or share your personal information retroactively.
The controller responsible for handling your personal data is:
We collect your personal information directly from you and when you disclose it (for example, when you address us or when visiting our website).
As regards the cookies that our website uses, please read section 2.2 below.
Depending on the capacity and reason for which you addressed us, we may process data regarding your name, surname and e-mail address (as those are the elements of the contact form on our website), as well as other data included in your message (if any).
In this case, we process your data either because processing is necessary for undertaking certain activities at your request (prior to conclusion of the agreement) or on the basis of our legitimate interest (to respond to your inquiries).
You are not obliged to provide us with your data for such purposes; however, in that case we will not be able to respond to your inquiry.
The data we process for these purposes shall be kept as long as necessary for the purpose for which we process them, but no longer than six months after the last communication. However, we may store your information longer than stated above if it is necessary to fulfil legal obligations or to protect our legal rights (for example in a legal dispute).
Accordingly, in order to prove our compliance with data protection requirements, i.e., that we informed you on all relevant aspects of personal data processing, data regarding your name and surname, if collected through our contact form, shall be kept for two years since the last communication.
We use cookies (simple text files kept on your web browser or device, which can access the data you keep on your devices and collect the data on your online activities), as it allows us to optimise and personalise your experience on our website and analyse how our website is used.
Along with cookies, we also use other technologies to store and read information on your device (computer, tablet or mobile phone), such as JavaScript (which we will also call “cookies”, to make it easier).
Read on to learn about the categories of cookies that we use.
We need these for our website to work. They enable easy navigation through our website and register your privacy settings. Without technical cookies, our website would not function, so they are always set and we do not require your consent to use them. These do not process any personal information.
With your consent, we place preference cookies on your device. For example, we remember which language you prefer and we can make your interaction with our website more user-friendly.
We base the placement of preference cookies and the processing of data collected on your consent.
With your consent, we also place analytical cookies on your device. They help us collect information about your computer, internet and system administration. These cookies also collect aggregated information on how you use our website, time spent, pages visited, geolocation, etc. This does not allow us to identify you or draw conclusions about you.
This information allows us to estimate our audience size and usage patterns, store information about your preferences and recognize you when you return to our website. We base the placement of analytical cookies and the processing of data collected through these cookies on your consent.
Once you opt in, you can opt out/withdraw your consent at any time by clicking on the “cookie settings” link that is shown at the bottom of our website and change your settings. Withdrawal of consent does not affect processing of your data that took place prior to the withdrawal.
We are all committed to keeping your data safe and secure, so we do not share your personal information, except with analytics partners. For example, we may share identifiers, internet and network activity information and other information about how you interact with our websites or mobile applications. These third parties may use your personal data collected through cookies for targeted advertising, marketing and campaign management purposes. Our relations with our partners in terms of data protection are regulated by agreements.
We primarily use your data on the territory of Bosnia and Herzegovina. In the event that you have a place of residence or stay outside the territory of Bosnia and Herzegovina, i.e., in any other country, when addressing us, your personal information is transferred to Bosnia and Herzegovina, whereby the legal basis for this transfer is your consent.
We take technical, organisational and personnel measures to protect your personal data against destruction, loss, alteration, unauthorised disclosure or access.
Examples of technical measures are encryption of your personal data and regular destruction of logs. An example of other measures is that only our authorised employees are allowed to have access to your data. These employees only have access to your personal data to the extent necessary to perform their duties and are required to treat your personal data information confidential.
You have a number of privacy rights.
Namely, you are entitled to:
Our website is not directed at children, nor do we have actual knowledge that we sell or share the personal information of children. If you have knowledge that a child has submitted personal information to us, we request that you contact us via one of the methods listed above so that we may delete the information.
You can send your request via the contact form on our website. Depending on the type of request, we may request additional information needed to process your request.
You may use an authorised proxy to submit a request on your behalf. If you choose to use an authorised proxy, make sure that you supply your proxy with written permission to act on your behalf. We will ask your proxy to provide us with proof of such authorization before we process your request. We will respond to your request within the timeframe required by applicable laws.
If you have questions about our Privacy and Cookie Policy or practices, please feel free to get in touch. You can contact us at: hello@solutio.ba
